Privacy Policy
Privacy Policy
Last Updated: May 2026
1. Introduction
Century Host LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rental booking platform and related services.
By using our services, you consent to the practices described in this policy. If you do not agree with these practices, please do not use our services.
2. Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, phone number
- Residential address and location information
- Date of birth and government-issued ID information (driver's license, passport)
- Payment information (credit card details, billing address)
- Profile photographs and identification documents
- Vehicle information (VIN, license plate, color) for vehicle rentals
- Insurance information
Usage Information
We automatically collect information about how you use our platform:
- Device information (browser type, operating system, device identifiers)
- IP address and approximate location
- Pages viewed, features used, and time spent on the platform
- Booking history and transaction details
- Communication preferences and support interactions
Vehicle Inspection Data
For vehicle rentals, we collect photographic evidence of vehicle condition before and after rental periods, including timestamped images with geolocation data when available.
3. How We Use Your Information
We use the information we collect to:
- Process and manage rental bookings and payments
- Verify your identity and conduct background checks when required
- Communicate with you about bookings, support requests, and account updates
- Send promotional communications (with your consent)
- Improve our services and develop new features
- Detect and prevent fraud, unauthorized transactions, and other illegal activities
- Comply with legal obligations and enforce our terms of service
- Generate invoices and maintain financial records
- Process damage claims and insurance requests
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf, such as payment processing, identity verification, email delivery, and cloud hosting.
Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of Century Host, our users, or others.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
With Your Consent
We may share information with third parties when you explicitly consent to such sharing.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
- Encryption of data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection practices
Important Notice: While we implement security measures, we do not provide secure storage for uploaded documents and files. Users are advised not to upload highly sensitive documents (such as original passports, social security cards, or financial statements) through our platform. We recommend sharing such documents through secure, dedicated channels when required.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:
- Active account information: Retained while your account is active
- Booking records: Retained for 7 years for tax and legal compliance
- Communication records: Retained for 3 years from last interaction
- Deleted accounts: Personal information anonymized or deleted within 30 days
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal exceptions)
- Object to or restrict certain processing activities
- Request data portability in a structured, machine-readable format
- Withdraw consent for processing based on consent
- Opt-out of marketing communications
To exercise these rights, please contact us at [email protected]
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser preferences.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: